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For your reference, we have included the original job posting below.
Community Manager - Contribute to the Success of our Top Tier Clients
Job Number:
23028436
Company Name:
Passenger
Job Location:
Los Angeles, CA US
Job Category:
Customer Service
Minimum Education:
4-Year College Degree
Community Manager - Contribute to the Success of our Top Tier Clients
Categories: Customer Service Support
If you have a passion for online communities, social networking or interactive marketing and have been looking for an opportunity to put that enthusiasm to work, this is your chance! Passenger provides online communities that drive customer collaboration, marketing strategy, product development and brand advocacy. Our platform utilizes Web 2.0 technologies and an ongoing dialogue that brings valuable customer insights to the worlds most established brands, such as Adidas, Fox Broadcasting Company and Mercedes Benz. We are changing the way brands engage with their customers and this opportunity will prepare you up for an incredible career path while working with an emerging marketing technology.
Passenger is the technology leader in On-Demand Customer Collaboration. Through Passenger-powered private online communities, companies gain consumer insights, drive innovation and build advocacy. Our software platform is delivered Software-as-a-Service allowing our clients and their customers to collaborate within the social context of private online communities. Passenger combines leading-edge social networking, community building, and collaboration technologies into a single, intuitive and scalable platform. Founded in 2005 and based in Los Angeles, California, we are privately held and backed by Shelter Capital Partners, Steamboat Ventures and StarVest Partners. At the forefront of Web 2.0 in our approach to leveraging the power of interactive/social media and online communities, Passenger has quickly become a recognized name in our space, exponentially increasing our channel partner accounts in the last year, and we work with some of the world?s most recognized brands.
As a Community Manager in our Los Angeles, CA (Mid-Wilshire) headquarters, you will act as the eyes, ears and voice of members to the clients you support and provide daily management of several communities, including member communication, event implementation, proactive management of the member experience and reporting. You are marketing oriented in terms of understanding the behavior of a group and creative in the sense that you have a good eye and know good visual stimulant. Being internet savvy with a technical acumen will empower you to manage our community platform. You will perform daily moderation tasks and provide regular community status updates to your Account Director in order to keep your clients informed. Your experience managing or implementing email campaigns, as well as excellent written communication skills, will be called upon to create and execute weekly community email updates using HTML and manage an ongoing opt-out list. You will provide key metrics that monitor community health and ongoing member insights that support community strategy. Your reporting and Excel skills will be necessary to track success and uncover areas for improvements. PowerPoint skills will also come in handy as you develop community findings for the account team to present to clients. This is a unique opportunity to put your passion to work and join a dynamic team that is driving the online community marketplace!
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